Handle tickets and registration modification efficiently
When someone makes a typo in their name, changes their email, or needs to transfer a ticket to someone else, you're stuck. Without the ability to update attendee’s registration information after purchase, every correction means manual workarounds, support tickets, and frustrated customers who can't fix simple mistakes themselves.
This becomes especially painful at scale, when you're managing hundreds of attendees across multiple events, manually reissuing tickets or asking people to repurchase just to correct a misspelled name is neither practical nor professional.
That's why we're launching Tickets Management and Updates.
Full control over your registration data directly from Studio. From correcting typos to reassigning tickets, you can now update any ticket or attendee’s information in real time without leaving the platform or forcing customers through complex workflows.
What's available
- ✏️ Direct attendee updates from Studio without requiring attendees to resubmit forms or go through support
- 🔄 Ticket reassignment to transfer tickets between attendees when plans change
- 📊 Advanced filtering and sorting by offer, ticket category, date, and order to quickly find the attendees you need
- 🎫 Instant ticket regeneration that automatically updates PDF tickets when attendee information changes
- 📞 Enhanced attendee forms with phone number fields and improved data collection
- 📥 Bulk operations including filtered ticket downloads and exports for efficient management at scale
Why it matters
Attendee management isn't just an operational convenience, it's what separates a rigid system from a flexible platform that adapts to real-world needs.
- ⚡ Resolve issues instantly: Stop telling customers "sorry, we can't change that", fix typos, update emails, and reassign tickets in seconds.
- 🎯 Maintain accurate data: Keep your attendee list clean and up to date without manual exports, spreadsheets, or workarounds.
- 📉 Reduce support burden: Empower your team to handle common requests directly in Studio instead of escalating to technical support.
- 🔄 Handle last-minute changes: When someone can't attend and transfers their ticket, update the information immediately without reissuing or manual intervention.
🎉 The result: Attendee Management transforms Billy into a truly flexible event platform, giving you the control to manage attendees professionally at any scale, from correcting simple typos to reassigning tickets across hundreds of guests.
New Features
Attendee Dashboard
Studio now includes a built-in attendee dashboard. You can explore ticketing data, apply filters (including by offer, ticket, date, and order), sort columns, and download tickets, all without leaving Studio.
Asynchronous Batch Invitation Import
Importing large invitation lists via CSV is now handled asynchronously in the background, preventing timeouts and giving you a smoother experience when onboarding large guest lists.
Improvements
Orders
- The orders panel now displays payment information alongside order details, giving a clearer financial picture at a glance
Studio
- You can now create bundles directly from Studio with an improved creation form; drag-and-drop reordering of offers inside bundles has been removed for a cleaner interface
- Dynamic translations are now supported in Studio, enabling localized content across the backoffice interface
- A phone number input field is now available when editing attendee information in Studio
- Pagination and table components across Studio have been improved for more consistent and responsive behavior
Invitations
- The ticket category column in the invitation table is now sortable, making it easier to organize and scan large invitation lists
- You can now update attendee information directly from the redeem invitation page, reducing back-and-forth for guests who need to correct their details
- Attendee information can now be updated from Studio without requiring the attendee to re-submit a form
Tickets
- You can now download a ticket PDF directly from the attendee page in Studio; the date filter on this page also supports direct month and year selection
- A single ticket's PDF URL is now accessible via the Studio route, making it easier to share or retrieve individual ticket documents
Event store
- The widget embed now supports clipboard copy, enabling copy-to-clipboard interactions in embedded contexts
Fixes
Widget
- Fixed product variant image sizing in the selection interface
Studio
- Fixed font loading in Studio by using rewrite rules instead of CORS headers for Amplify-hosted fonts
- Updated event form labels to reflect current terminology
Invitations
- Fixed a bug where more than one attendee form submission could be retrieved for the same invitation ticket
Events
- Fixed a race condition on order fulfillment that could cause inconsistent ticket states
- Fixed ticket polling errors that occurred under certain conditions
Orders
- Fixed single-select fields incorrectly sending null when updating attendee information
